Refund and Cancellation Policy

Open Account → Manage subscription to use the Creem customer portal. Cancellation normally applies at the end of the current paid period and Pro access continues until then.

Email l@liloi.ai with your account email, transaction date, and a description of the issue. Never send a card number or password. Liloi decides eligibility; approved Creem transactions are refunded only through Creem.

If any Pro-only feature has been used after the paid period begins, Liloi does not offer a voluntary refund. Pro use means automated collection, Chrome or macOS collection, integration sync, bulk file processing, or automatic classification. Login, pricing/account views, and Free manual capture do not count.

If no Pro-only feature has been used, the unused period is refunded pro rata using the actual number of calendar days in that billing period and the date the request reaches l@liloi.ai. Liloi processing delay does not reduce the refund.

Mandatory withdrawal, defect remedies, duplicate or erroneous payments, and buyer-location law override the voluntary rule. Creem may also refund when required by law, payment-network rules, error, fraud, or dispute procedures. Creem Buyer Terms apply to the purchase transaction.

The shared free first-use operation is not paid subscription usage, even if it finishes during a paid period. File selection, an interrupted upload, sign-in and manual capture are not paid feature-use events. Refund review uses the separate paid-feature audit, not the contents of your work materials. Mandatory rights remain unaffected.